THE SHIPPING AND RETURN POLICY
30 Day Money Back Policy
If the product delivered is returned back to us within the 30 day period, our policy states that the refund will be credited back to your Priti Diamond account. You can make fresh purchase using the credits or even have the amount back to your bank account as well.
- For orders with payment mode cash on delivery, the refund is done back to the bank account
- For prepaid orders, the amount is credited back to the source of payment
- Note: This policy is not applicable on purchases of gold coins
Do I Need To Pay For Shipping The Product Back To You?
No, you won’t need to pay as we offer FREE RETURN shipping. When you are returning the product within the 30 day frame, you will get complimentary return shipping for exchanges, refunds and even resizing.
How Do I Return The Product To Priti Diamond Within The 30 Day Time Frame?
Here are the steps you need to follow.
- Call the customer support team and you will receive a return authorization code. This code is offered after you share details of the order number and the item which you wish to return
- Now, you will have a Priti Diamond package mailed to you along with the authorization code, your name and address written on the outside along with the unique serial number.
- You need to securely put in the jewellery along with the original packing materials and the certificate offered by Priti Diamond inside it. Make sure the package is sealed.
- When the package is ready, all you need to do is call the Priti Diamond support team and one of our guys will come to the address and pick it up.
- When we get back our product, we will review it and then process your returns.
We have a 30-day no question asked money back policy in place. This ensures that our customers can trust us. Upon issuing a return and successful product review, we offer a 100% full refund or even exchange and the customers do not have to bear any shipping cost whatsoever.
Lifetime Exchange And Buy Back Policy
We also have a lifetime change and buy back policy in place. This is applicable on all purchases that are made from Priti Diamond, within India. All you have to do is ensure you return the original product along with the certificate. Upon exchanging the product, the current market value is used and deductions are made towards the making charges. If you lose the original product certificate, you will have to bear a deduction of 500 inr.
To make things clear, we actually determine the current value of the diamonds, coloured stone and metals and then determine the exchange rate based on the specification of the product and the current price of the product as listed on the website. If you had got a discount or a free gift during the time of purchase, this amount will be adjusted as applicable. You have the option of returning the free gift if you do not want deductions in the exchange rate.
When you want to exchange your product, we make appropriate deductions by weighing the making charges and the discounts which were offered during the purchase time. The amount is credited to your Priti Diamond account. This amount is valid for 90 days from the time of credit and you can use it to purchase any item of your choice from the website. This amount cannot be encashed.
Lifetime Buy Back
When you want to return the product, our policy is to refund you 90% of the total amount. 10% of the billing amounts, with a minimum of 1000 inr will be deducted as melting and property costs. This is done product per se and if you are returning multiple products, this cost is applicable on each product individually.
The refund is made via online bank transfer and the money will be credited within 10 days of receiving the product.
Jewellery that is returned and shows signs of alteration by someone other than Priti Diamond will not be accepted in our return policy. As per the quality assessment norms, we have the right to change the buyback amount of any product.
Priti Diamond offers free delivery/shipping on all products within India. The shipping time is 24-48 hours for products that are available in stock and 10 working days for items that are marked as ‘made to order’. This is not applicable on gold coins.
All products will be completely insured by Priti Diamond until they reach you to ensure your purchase is 100% secure.